About Us
Our Mission
"Our mission is to guide organizations on a transformative journey, building autonomous teams, optimizing processes, and implementing AI-driven technology solutions for sustainable success."
Our Experts
Our company is powered by a team of seasoned professionals with a deep and diverse understanding of business operations, technology, and leadership development. We bring over 60 years of collective experience, having worked across a wide range of industries, from manufacturing and healthcare to real estate and energy.
Our History
Our expertise spans critical areas such as:
- Business Operations Optimization: Our consultants are skilled in identifying and eliminating inefficiencies, streamlining processes using lean principles and methodologies like Kaizen, and driving overall operational excellence.
- Process Improvement: We excel at analyzing workflows, identifying bottlenecks, and implementing standardized, documented processes to improve efficiency, reduce errors, and enhance control.
- Technology Implementation & Integration: Our team possesses the technical knowledge to implement and integrate a variety of technologies, including ERP, CRM, and business intelligence systems, ensuring seamless data flow and improved decision-making.
- Custom Software Development: We have a dedicated development team capable of building high-quality, scalable custom software solutions using cutting-edge technologies to address unique business needs, as demonstrated by our bespoke rebate management system and real estate investment platform.
- Leadership Development: We are passionate about cultivating effective leaders at all levels, offering coaching, training programs focused on communication and new leader skills, and mentorship initiatives to empower individuals and drive organizational success.
- Data-Driven Solutions: We leverage technology and data analytics to provide real-time insights into business performance, enabling informed decision-making and continuous improvement through KPI tracking and reporting.
- Problem-Solving Methodologies: Our team is proficient in applying structured problem-solving techniques like A3 and the 5-Why methodology to identify root causes and implement effective, sustainable solutions.
We take a holistic approach, working closely with our clients to understand their specific challenges and tailor solutions to their unique requirements. Our commitment is to provide high-quality services and solutions that deliver tangible results, as evidenced by our proven track record of increasing productivity, reducing costs, improving quality, and driving overall business growth across numerous successful client engagements.
Our Team
Peter Berzin - CEO
Jeff Bollock - VP of Business Developm
Holger Arnold - VP of Operations
Peter Berzin is a transformative leader dedicated to empowering organizations with the operational expertise needed to achieve sustainable growth and success. With over 20 years of experience "in the trenches" of team building across diverse industries, Peter provides a practical framework and tools to streamline processes, foster autono
Peter Berzin is a transformative leader dedicated to empowering organizations with the operational expertise needed to achieve sustainable growth and success. With over 20 years of experience "in the trenches" of team building across diverse industries, Peter provides a practical framework and tools to streamline processes, foster autonomous leadership, and drive efficiency and profitability. He is committed to helping businesses of all sizes overcome operational challenges by focusing on clear communication, effective processes, and engaged teams.
Career Journey
Peter's career is defined by a deep understanding of the common operational pitfalls that hinder organizations, from startups to large corporations. His experience spans industries such as construction, tech, and hospitality, providing him with firsthand insights into the impact of hiring mistakes, micromanagement, miscommunication, and lack of clear processes. This experience has driven him to develop a proven framework for building high-performing teams, emphasizing practical solutions for leadership and team development, operations management and optimization, and technology and software implementation.
Expertise
- Leadership and Team Development: Building engaged and productive teams, fostering effective communication, developing leaders, and creating a positive work environment.
- Operations Management and Optimization: Analyzing and improving processes, defining success and failure through processes, implementing lean principles, and driving efficiency.
- Technology and Software Solutions: Leveraging technology to automate tasks, improve decision-making, and track key performance indicators.
Holger Arnold - VP of Operations
Jeff Bollock - VP of Business Developm
Holger Arnold - VP of Operations
Holger Arnold is a transformative leader known for driving excellence through the seamless integration of people, processes, and technology. With a career spanning over 25 years, Holger has demonstrated a commitment to pragmatic creativity and the power of collective insights, leading to both operational and strategic success.
Career Jour
Holger Arnold is a transformative leader known for driving excellence through the seamless integration of people, processes, and technology. With a career spanning over 25 years, Holger has demonstrated a commitment to pragmatic creativity and the power of collective insights, leading to both operational and strategic success.
Career Journey
Throughout his extensive career, Holger has built a diverse portfolio of expertise across various sectors, including technology, software, food and restaurant, automotive, industrial, commercial, and services. His global experience, which includes North and South America, Asia, Europe, and Australia, has equipped him with the skills to lead teams to unprecedented success. He has consistently intertwined innovation with operational excellence, strategic development, quality, and supply chain optimization.
Here, Holger partners with clients to craft winning strategies and execute bespoke solutions. Whether revitalizing struggling operations, fostering hyper-growth strategies, or integrating cutting-edge technologies and automation, Holger’s approach remains results-oriented, sustainable, and innovative.
Expertise
- Strategic Leadership and Business Strategy
- Lean Management and Continuous Improvement
- Operational and Supply Chain Optimization
- Quality Systems and Process Innovation
- Leadership in Health and Safety Initiatives
- Advanced Data Analytics for Decision Making
- Expert in Start-Ups, Closures, Relocations, and Life Cycle Development
- Innovations across diverse business and product platforms
- Fluent in Spanish and German, enabling effective global communication
Jeff Bollock - VP of Business Developm
Jeff Bollock - VP of Business Developm
Jeff Bollock - VP of Business Developm
Jeff Bollock is a highly accomplished IT Sales Leader with 25 years of demonstrated success in solving complex business challenges by integrating people, processes, and technology. As a partner in OTR, Jeff’s passion for innovative solutions and commitment to client success have been the driving forces behind his career.
Career Journey
Thr
Jeff Bollock is a highly accomplished IT Sales Leader with 25 years of demonstrated success in solving complex business challenges by integrating people, processes, and technology. As a partner in OTR, Jeff’s passion for innovative solutions and commitment to client success have been the driving forces behind his career.
Career Journey
Throughout his career, Jeff has consistently delivered results, whether in establishing an IT service provider or working with leading IT consultancies. His expertise spans relationship building, both with clients and strategic partners, as well as a strong focus on thought leadership, ideation, and design thinking. Jeff’s entrepreneurial mindset and collaborative approach have enabled him to align business goals with actionable plans for success across various industries and verticals, including manufacturing, healthcare, financial services, automotive, and education.
Jeff holds a bachelor’s degree in business administration from Eastern Michigan University, further solidifying his foundation in business and leadership.
Expertise
- Thought Leadership and Design Thinking
- Relationship Building with Clients and Partners
- Entrepreneurial Mindset and Problem Solving
- Leadership, Mentorship, and Goal-Oriented Strategy
- Business Development and Pipeline Management
- Collaboration and Team-Oriented Success
- Experience with SMB, Enterprise, and Fortune 1000 Organizations across
